Reference

How We Handle Your Account Information

We collect and process the information you share when you open an account, fund it through bKash, Nagad or Rocket, and use the lobby. This policy covers what we gather, how we use it, and the choices you have around your data.

Account registration dataPayment transaction recordsDevice and session logsSupport conversation historyCookie and preference settings
bd 99 How We Handle Your Account Information
DATA PRACTICES

How We Secure and Manage Your Information

We encrypt payment data when it moves between your bKash, Nagad or Rocket app and our system, store account credentials behind hashed authentication, and limit internal access to customer records based on role. Our approach balances operational need with privacy safeguards.

Payment Encryption

Deposit and withdrawal requests between bd 99 and your mobile wallet pass through SSL-secured channels. We do not store your bKash, Nagad or Rocket PIN; those credentials stay on your device.

Session Security

When you sign in, we issue a session token that expires after a period of inactivity. If you access your account from a new device or location, we may ask you to confirm via SMS before granting full access.

Cookie Policy

We use essential cookies to keep you logged in and remember your language choice. Analytics cookies help us see which lobby sections get the most traffic. You can block non-essential cookies through your browser settings.

Data Retention

Transaction records, session logs and support conversations are kept for the period our financial and security policies require. After that window closes, we anonymise or delete identifiable data unless law requires longer retention.

CONTACT PATHS

How to Reach Us About Privacy Questions

If you have a question about your data, want to update your details, or need to request access to the information we hold, our support team can help. We handle privacy enquiries the same way we handle account questions—through live chat, email, or the contact form.

Team online

Live Chat

Open the chat widget in the bottom corner of any page and select the privacy topic from the menu. Our team will ask you to verify your account before discussing specific records.

Email Support

Send your privacy request or data-access question to the support email address shown in your account dashboard. Include your registered mobile number so we can match your enquiry to your account.

Account Settings

Visit the profile section of your account to update communication preferences, review recent login history, and manage cookie consent. Data-export and deletion requests go through support.

Privacy Policy Questions from Bangladesh Players

We collect your mobile number, date of birth, preferred currency, and the payment method you plan to use—bKash, Nagad or Rocket. We also log your device type and IP address to secure your account and detect unusual activity.

We share transaction references with bKash, Nagad and Rocket processors to clear your deposits and withdrawals. We do not pass your wallet PIN or full account number to third parties, and we do not sell your data for marketing.

Contact our support team through live chat or email and ask for a data-access report. We will verify your identity, then send a summary of the information we hold—registration details, transaction history, and session logs.

Yes. Submit a deletion request through support. We will close your account and anonymise or delete your records once any pending transactions settle and our retention obligations end. Some anonymised data may remain for compliance purposes.

We use essential cookies to keep you signed in and remember your settings, plus analytics cookies to measure site performance. You can block non-essential cookies in your browser, though some features may not work as smoothly.

When you sign in from a device or location we have not seen before, we send an SMS verification code to your registered mobile number. Enter that code to confirm the session before you reach the lobby or cashier.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.